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Help & Support

Frequently Asked Questions

For Customers

How do I find a store or driver?

Use the interactive map on the app's home screen or switch to the list view. You can also use the search bar to find specific stores or services.

How do I place an order?

For stores with an external shopping cart, tap the 'Shop Online' button on their profile. For direct driver requests or store inquiries, use the contact buttons (call, SMS, email) on their profile to communicate directly.

For Drivers

How do I set my rates and availability?

You can set your rates and typical availability schedule in your Driver Profile (Edit Profile section). Use the 'Online Toggle' to control your real-time visibility on the map.

How do I get paid?

Payment arrangements are typically made directly between you and the customer or store. Store Run facilitates the connection, not the payment processing for deliveries (this may evolve).

For Stores

How do I link my existing shopping cart?

In your Store Profile (Edit Profile section), there is a field to enter the URL for your external shopping cart or online menu.

What are the membership fees?

Please visit the Membership Page for current pricing and benefits.

General

How do I reset my password?

On the login page, click the "Forgot Password?" link and follow the instructions. (This is a prototype, functionality not implemented).

Still Need Help?

If you can't find an answer in our FAQs, please feel free to reach out to us.

Email Support: support@storerunapp.com (Placeholder)

(Response times may vary. For urgent issues related to an ongoing delivery, please attempt to contact the driver or store directly first.)

You can also visit our public Contact Page.